Hi Deborah,
Thank you for your feedback about the Front-Closure Stretch Lace WonderWire Bra in Black. I'm really sorry to hear about the structural issues you experienced with the underwire and lack of side support - that's incredibly disappointing when these are such essential features for proper bra function.
The underwire should provide firm, reliable support and structure, not feel flimsy or inadequate. When the underwire lacks the strength it needs to properly support and shape, it completely undermines the bra's ability to do its job effectively. Additionally, side support is crucial for creating a flattering silhouette and keeping everything properly positioned - minimal side support defeats the purpose of a well-designed bra.
I completely understand your disappointment when both the underwire structure and side support fall short of what you need and expect. These aren't minor fit preferences - they're fundamental structural elements that make the difference between a supportive, comfortable bra and one that simply doesn't work.
I'm sorry this bra's construction didn't provide the reliable underwire support and adequate side support it was designed to deliver. When key structural components feel flimsy or insufficient, it makes the entire bra ineffective and unwearable.
I appreciate you taking the time to share this detailed feedback about the underwire and side support issues. I'll be sure to pass along your comments to our product team so they can review the construction and support features for this style.
You're welcome to return it within 40 days for a full refund using our Return Portal: https://returns.glamorise.com/#/
We're always happy to help if you have more questions.
Lisa